Auspet

Outstanding service- our beautiful cat Batman boarded with Mick and Adele for 3 weeks and we couldn't be happier with the service they provided. Batman was returned to us with a gleaming coat, and seemed very content in his new holiday home. Usually a shy cat, when i went to collect Batman it was obvious he had taken a shine to Mick who had clearly spent a lot of time with him whilst we were away. Looking forward to booking with Auspet again soon- thank you for the exceptional care you took of Batman.

I’m not usually one to leave reviews, however I feel like this will hopefully prevent somebody else from making the same mistake I did. I placed my German Shepherd, Bear with Auspet for just over 2 weeks while I was on holiday. It was Bear’s first time being in a kennel and so naturally I was quite nervous about dropping him off.My dog has moderate anxiety and has been on vet-prescribed anti-anxiety medication for over a year. This type of medication takes time to adjust in the body and once it’s at the right levels, it must be weaned very slowly before stopping to prevent severe withdrawal symptoms from occurring (similar to what can happen with humans). When I dropped Bear off, I gave Mick the medication with the instructions and dosage written on the box, and also provided handwritten instructions on the dosage - stating that he has 1.5 tablets a day but could go up to 2 tablets a day IF NEEDED. I also verbally explained this when I dropped Bear off.When I picked my dog up 2 weeks later I immediately noticed that he was acting very out of character, was very sleepy and lethargic and not himself at all. I choked this up to him being tired from being surrounding by dogs and other stimulation all day. It wasn’t until I checked the box of medication that Mick had given back to me the next morning, and noticed that where there should have been at least 24 tablets missing, there was only 6 missing. I immediately called Mick to ask what was going on, to which he told me, ‘he didn’t need them.’ Of course it must have seemed like he ‘didn’t need them’ - because the medication was at the correct levels in his body and was effectively working when I dropped him off. I explained that you can’t just abruptly stop medication like this because it causes severe withdrawal symptoms, to which I got a very offhanded ‘well, sorry, must have been a miscommunication’. How can you blame it on a miscommunication when I provided 2 forms of written information and also verbally explained the dosage to you?I was in disbelief and shock that Mick was so reckless and negligent with a serious medication and took it upon himself to just completely stop it. What gives you the right? Since having my boy back home, he’s been extremely out of character, lethargic and all around just not interested in anything, and his anxiety is through the roof again. It absolutely breaks my heart to think that he could have been suffering and feeling unwell for weeks and not been able to say anything. I’ve now had to restart him back on the medication which can take up to a month to become effective again.Absolutely heartbroken and angry at myself for leaving my dog here, and will certainly not recommend it to anyone else.

Not sure why there is a couple of negative comments, we left our older sausage dog , Isaac ,there in 2019 for 5/6 weeks, his first time away from home, i would say Mick and Adele looked after him so well, unfortunatly he has now passed, but we have now got a new Daschound, and i will be going back to Auspet if needed.Greg and Beryl

My daughter worked there they love all the animals and give lots of love to everyone everyday and respect everyones wishes the best and safest place to keep your animals safe while your away 100%

Would definitely recommend these Kennels, my beloved Chopper is absolutely loving his stay and is very well cared for. Previous Kennel Chopper came out from he was very under weight and not happy but since being in Mick’s care he now has put weight back on and looks back to his normal self again. I feel very comfortable knowing he is well looked after, well fed and exercised daily. Very clean Kennels and Wonderful, friendly Customer Service by all. Anyone thinking of where to take your beloved pets this is definitely a big yes from me.

Adele and Mick have been awesome and really looked after our sons dog Max when he has needed to stay in their kennels. Great people to deal with who really care about the animals they have in their kennels. Highly recommend them.

Looked after out baby Nala for 10 days and did a great job. Highly recommended. Great staff and facilities.

I had to send my baby 2nd day post surgery. I didn’t have to worry about anything.Mick and Adele looked after him very well. My baby was very happy that he didn’t even want to leave Mick. I would highly recommend this place. Thank you so much Mick & Adele.

Rocky had a fantastic stay here very happy all round food n milk were 3asy to deal with recommended if you need a stress free doggy vacation